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COVID-19 Coronavirus Notice


Branch Reopening Safety Measures

We’re excited to open our branches once again and see our members that we have dearly missed serving in person.  With that said, our branches may look a little different in order to serve members in the safest manner possible.

  • Each branch will have a limitation on the number of members visiting at a time.  Our public restrooms will remain closed for the time being. 
  • Floor markers and sneeze guards have been placed in our lobbies.

Face Masks
In accordance with orders put out by the Governor, face masks are required while visiting our branch. When conducting a transaction members will be asked to briefly lower their mask for identification purposes.  We will have disposable masks available at the branches as well.

We still encourage members to make an appointment to avoid wait times while visiting.  In order to make an appointment, please call the branch you wish to visit:

  • Campus Branch - 614-340-1772
  • Downtown Branch - 614-340-1752
  • Grove City Branch - 614-340-1768
  • Hilliard Branch - 614-340-1732

Stay Home When Possible
We encourage members to continue using online banking and phone banking to conduct financial services when possible.
If you don't already have our Mobile App, please use the links below to download it.

Android                    Apple


Scams and fraud alerts

Unfortunately fraudsters are taking advantage of the current situation and sending out email and text scams, along with phone calls. Please remember that CUO will not contact you asking for your personal information.  This should be your first red flag.  If you are suspicious, be sure to hang up the phone and call us directly to verify prior to clicking on links, providing your personal information or sending money.


Letter from our CEO

Dear Members,

There has been an increase in questions, concerns, and news about COVID-19 coronavirus and how communities and local businesses or organizations should prepare for the possibility of the virus progressing. As such, we wanted to reach out to assure you Credit Union of Ohio is aware and mindful of the situation.

Credit Union of Ohio is dedicated to the safety, security, and well-being of our members and employees. We are currently following the guidance and recommendations of trusted health officials and federal agencies including the Center for Disease Control. We will continue to closely monitor COVID-19 and would like to assure that you will continue to have access to your accounts now and in the event of the virus progressing.

While we are taking measures to proactively maintain sanitized lobbies and public spaces to protect the well-being of our members and employees, we would also like to encourage you to take advantage of CUO's other financial tools and resources.

By utilizing our Online Banking or Mobile App, you have easy access to your accounts.

If you don't already have our Mobile App, please use the links below to download it.

Android                    Apple

Using our mobile app, you'll have access to your accounts with convenient features such as:

  • Mobile Deposit - Deposit checks into your accounts on-the-go by using your device's camera.
  • Account Controls - Check your balances and instantly transfer money between your accounts. You can even transfer funds to other members.
  • Bill Pay - Pay your bills through our app and ensure you always pay on-time with a recurring scheduled payment. All without leaving the house!
  • Card Protection - Temporarily freeze and unfreeze your CUO ATM, debit, and credit cards from the app.
  • Messaging - Have a question or concern about your account? Send us a message through the app and a member service representative will get back to you!

In addition to our mobile app, we would like to encourage you to set up direct deposit of your paychecks and any other reccurring deposits for your accounts. These services can assist in making the day-to-day management of your money easier and more efficient.

While it is impossible for anyone to predict the spread of COVID-19 and fully determine its impact on our day-to-day lives, the virus does not affect Credit Union of Ohio's focus to serve our members and communities.

I encourage you to reach out to a Member Service Representative if you have any questions about your accounts or online services at 800.443.5698.


Rich Capuano
President / CEO


*Loans that are eligible for skip payment include personal, vehicle, recreational and second mortgages.  Loans that have already been paid cannot be reimbursed.  This is only for future loan payments.

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