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Welcome First Choice Community Credit Union Members!

On behalf of the Board of Directors of Credit Union of Ohio, we're excited to welcome you to your new credit union. We believe Together is Better and can't wait to have you explore some new offerings now available to you.

If you have any questions about your accounts and what changes you may see, we are happy to assist you. You can reach our Call Center between the hours of 9am and 5pm Monday - Thursday, on Fridays from 8:30am - 5pm, and on Saturdays from 9am - 1pm. You can also download our Financial Services Guide with important information about your account, or review some of the most common questions below.

Get started with your new membership:

Set up Online Banking here.

Once you've established a username and password for Online Banking, you can download and sign in to the mobile app using the same credentials.

Set up Phone Banking by calling 800.331.4811.


Checking & Debit Cards

Will I need a new debit card? 

Yes, you will be issued a new debit card that will arrive in the mail by the end of October. If you don't have your new card by October 29, please call / text the credit union at 800.443.5698.

When will I receive my new debit card?

Your card will arrive in the mail by October 29. You will need to activate this card and can begin using it on November 1. Your First Choice Community Credit Union card will be deactivated on November 2 at 4AM.

What if I have payments automatically set up with my current debit card?

You will need to update that information with the merchant as your other card will be deactivated.

Will I still be able to use my debit card at the current ATMs located in the First Choice Community Credit Union branch?

Yes. In addition, you will still have access to the thousands of ATMs that are a part of the Alliance One network.  You can see a full list of locations by visiting

Will I need to order new checks for my checking account? 

You can continue using the same ones you have.  New checks will arrive at a later date. If you need to reorder, you can simply do that through Online Banking, calling the credit union, or visiting your branch.

Will I need to set up my automatic payments through my checking account?

Not at this time.

Online Banking and Bill Pay

Will I have to re-enroll in Online Banking?

Yes, on November 1, you can click here or select Online Banking in upper left corner and drop down to “Sign Up”.  You will then need your Member Number, Social Security Number and Date of Birth. From there you will set up a username and password. Your member number will now have "800" as beginning numbers of your FCCCU member number.

How do I get the Mobile App?

Once you have enrolled in Online Banking and created a username and password, you can visit the app store and search "Credit Union of Ohio Mobile" and download.

Will I need to update my Bill Pay?

Yes, unfortunately your history will not carry over to your new bill pay option inside of Online Banking. You may want to download your history through bill pay prior to October 31 to make the process easier when setting it up.

Can I still use my current bill pay to pay bills?

The last day to pay bills through your current bill pay system will be on October 29. It's important to look at what bills you have setup for payment and update accordingly prior to October 29.

Loan Information

Will my current loans with FCCCU change?

Your current loans will not change with rate or term. Everything will remain the same.

Will I need a new coupon book for my current loan payments?

You can continue to use the same coupon book for loan payments.

How will I make my current loan payments?

You can visit your local branch, current coupon book, enroll in automatic payments through Online Banking, making a transfer through the Mobile App or Online Banking or by mailing a payment to PO Box 5005, Hilliard, OH 43026.

What home loans do you offer?

As a CUO member you will have access to a variety of home loans including:

  • Conventional
  • First Time Homebuyer Program
  • FHA, VA, and USDA

We also offer Home Equity and Lines of Credit.

What additional loan products do you offer?

CUO has a Visa Platinum Rewards Card that earns 1% cash back and the Visa Platinum card provides members with a low, fixed rate. Neither card has an annual fee. More information about our credit cards can be found here.


Additional Products and Services

Will my member number change?

Your member number will have the leading number in front of your current member number. On November 1 when you are entering your member number "800" will lead and follow with your FCCCU member number. For example, if your member number was 12345, it will now be 80012345.

Will my statements or e-Statements look the same?

Your October statement (which will arrive first week of November) will be the same that you have always received. Starting in December, your statements will come from Credit Union of Ohio and will have a different look to them.

How do I enroll in Phone Banking?

Call 800.331.4811 to begin the enrollment process. You will be asked for your new member number to begin.

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